A0080/MHA 1022 Intercultural Approach to Service Field Laurea Leppävaara
After the completed study unit, the student is able to acquire and apply knowledge on cultural differences from a customer perspective and cooperate in multicultural communities.
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1. Acquiring the Theoretical Background: Students will find current articles (no older than 5 years) by conducting a search on Ebsco or Elsevier database using the following keyword: intercultural service. Students will choose 3 most interesting articles, and write a short blog entry based on them.
2. Each student will think back on their personal service experiences and concentrate on analysing how cultural differences have surfaced in these events. A short narrative report is written based on these experiences.
Students will prepare their problem descriptions for the next lecture.
In addition a student pair will prepare a podcast or a video.
Each student will prepare an individual idea description.
Students will comment on each other’s ideas.
Individual ideas are promoted with groups (Learning Cafe)--> Top 5 ideas are chosen --> Each group will develop the idea into a concept in the following weeks.
Each group will prepare a report on the chosen concept.
Groups will prepare their elevator speeches
Groups will give comments on other groups’ concept drafts
Groups will submit the final version of their concept to Massidea.
Feedback from Entrepreneurs
Group's call of contents
- Not too long, not too short. Keep comments clear and easy to understand
- Justify and explain your comments
- When commenting be honest and fair
- Do not give only negative comments –highlight also some positive aspects
- Following “Hamburger” feedback pattern was suggested: 1) first topic related positive aspects, 2) then constructive critics including also arguments and 3) last the coaching, encouragement or boosting to keep the motivation up
- Suggest new viewpoints such as, “Have you thought about this”
- Give good advice by suggesting concrete improvement ideas, e.g. “How to make it better” or “What about transferring the idea for some other industry”
Finally, sharing goes both ways, you get back what you give
Also most of the contents are not yet answering What, Why, Who, Where and When questions. It would be important to answer all those question at least with 2 to 3 scentences, since they help others to understand your challenge.