A0080/MHA 1022 Intercultural Approach to Service Field Laurea Leppävaara

Founded: 18 Jan, 2011

After the completed study unit, the student is able to acquire and apply knowledge on cultural differences from a customer perspective and cooperate in multicultural communities.

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Preliminary assignments

‎1.‎ Acquiring the Theoretical Background: Students will find current articles (no older than 5 years) by ‎conducting a search on Ebsco or Elsevier database using the following keyword: intercultural ‎service. Students will choose 3 most interesting articles, and write a short blog entry based on ‎them. ‎

‎2.‎ Each student will think back on their personal service experiences and concentrate on analysing ‎how cultural differences have surfaced in these events. A short narrative report is written based ‎on these experiences.

Course assignments:

Students will prepare their problem descriptions for the next lecture.

In addition a student pair will ‎prepare a podcast or a video. ‎

Each student will prepare an individual idea description.

Students will comment on each other’s ideas.

Individual ideas are promoted with groups (Learning Cafe)‎--> Top 5 ideas are chosen ‎--> Each group will develop the idea into a concept in the following weeks.

Each group will prepare a report on the chosen concept.

Groups will prepare their elevator speeches

Groups will give comments on other groups’ concept drafts

Groups will submit the final version of their concept to Massidea.

Elevator Speech

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Comments

(24 Jan 2011)
During the first lecture, group members collaboratively defined following guidelines to give constructive feedback and help other members to improve their insights:

- Not too long, not too short. Keep comments clear and easy to understand
- Justify and explain your comments
- When commenting be honest and fair

- Do not give only negative comments –highlight also some positive aspects
- Following “Hamburger” feedback pattern was suggested: 1) first topic related positive aspects, 2) then constructive critics including also arguments and 3) last the coaching, encouragement or boosting to keep the motivation up

- Suggest new viewpoints such as, “Have you thought about this”
- Give good advice by suggesting concrete improvement ideas, e.g. “How to make it better” or “What about transferring the idea for some other industry”

Finally, sharing goes both ways, you get back what you give
(24 Jan 2011)
Hi all members! Maybe the studying task guidelines were a bit unclear. You have to also link you challenge to first campaign (i.e. click Developing intercultural services link to go to the first campaign page).

Also most of the contents are not yet answering What, Why, Who, Where and When questions. It would be important to answer all those question at least with 2 to 3 scentences, since they help others to understand your challenge.
(23 Jan 2011)
i dont know how to link my challengs to group page?
(24 Jan 2011)
You cannot link contents to group page. You have to go to "Developing intercultural services" campaign and do the linking there (i.e. like you already have done).