No linked challenges.
No linked visions.
Using e-services in public social services in future
Through shrinking relative funding targeted to public social services, producers of these services will need to rethink the way some of the services are produced and distributed.
Growing amount of elderly people in relation to working-age population brings challenges to both organising and funding of social services. Meeting these challenges will require adjustments to ways social services are produced. One novel way to produce some social services is to make them available in the Internet. Of course, some elements of social services cannot be transformed into distant services, but certain services to some customers are possible to be produced and consumed via information networks, without personal contact.
Another challenge is the changing demands of future customers. One big change is the emergence of a generation who are used to do as much of their errands as possible in the Internet as customers of different forms of social services. For these people, if the services don’t exist in the Internet, they might as well not exist at all. This change in customer demands will emerge by 2030’s at the latest and it further intensifies the need to produce social services in the Internet.
Both from efficiency and demand point of view, designers of public social services will need to desing new e-services where possible. This will require redefining of production processes of some social services as well as new kind of skills from service producers.
Lauttamäki, Ville (2009) Sosiaali- ja terveystoimen tulevaisuuden palvelutarpeita http://www.tse.fi/FI/yksikot/erillislaitokset/tutu/Documents/publications/eTutu_2009-6.pdf
Kinnunen, Petri (2009) Tulevaisuuden sosiaalipalvelut http://ojs.seamk.fi/index.php/osaaja/article/viewFile/1161/1050
Opportunity: efficient and more customer-oriented way of producing social services
Threat: quality of services might suffer due to impersonal communication
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